Shipping policy

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). Orders placed after 12 pm Pacific Time or on weekends are processed the next business day. During launches and holidays, processing may take a little longer.

Domestic shipping (United States)

We ship to all 50 states. Standard delivery usually takes 3–7 business days after your order ships. Shipping rates are calculated at checkout based on your address and order size.

International shipping

We currently ship within the United States only. For international inquiries, email oyubotanica@gmail.com.

Order tracking

When your order ships, you'll receive a confirmation email with a tracking number.

Address accuracy

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address entered by the customer. If you spot a mistake, email us right away and we'll do our best to update it before the order ships.

Lost or damaged packages

If your tracking shows delivered but you haven't received your package, check with neighbors and your local post office first, then contact us within 7 days. If your order arrives damaged, email oyubotanica@gmail.com within 7 days of delivery with your order number and a photo, and we'll make it right.

Questions

Email oyubotanica@gmail.com and we'll get back to you within 2 business days.