Refund policy
Returns
We accept returns of unopened, unused items within 14 days of delivery. Items must be in their original packaging with any seals intact. For hygiene and safety reasons, we can't accept returns of opened or used products.
How to start a return
- Email oyubotanica@gmail.com within 14 days of delivery with your order number and the items you'd like to return.
- We'll reply with return instructions. Items sent back without an approved return request can't be accepted.
- Ship the items back in their original packaging. Unless the return is due to our error, return shipping is your responsibility.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it. Original shipping charges are not refundable.
Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email oyubotanica@gmail.com within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.
Non-returnable items
Opened or used products, sale items and gift cards can't be returned.
If a product irritates your skin
Stop using it and contact us at oyubotanica@gmail.com. We're happy to help you find a better match for your skin. We recommend patch-testing any new product on your inner arm for 7–10 days before using it on your face.
Questions
Email oyubotanica@gmail.com and we'll get back to you within 2 business days.